Need Help ?

If you have any query, please feel free contact to our hotline number +8801739473010

Frequently Asked Questions

Q. How do I place a order ?

A. Firstly, browse the site and find your desired products by using search box or category menu. You can then add them to your shopping cart and click on cart to place order. You let us know your name, address, contact number select a delivery date – and click place order.  A kepzone representative will be delivered your order right to your home or office. More Details

Q. How much do deliveries cost?

A. We offer Free Delivery service in whole Dhaka City on order over Tk. 300 only. If the order value is less than BDT 300, we charge Tk. 30 as delivery fee. We also deliver our products outside of Dhaka city in Bangladesh at Tk. 100 as courier charge.

Q. How can I contact you?

A. You can always call 017 39 47 30 10 or e-mail us at

Q. How long do the deliveries take?

A. We are serving with 2 days Delivery Service in Dhaka City and 3 days anywhere in Bangladesh. You can also specify a convenient time and we will send the products during that time.

Q. How do I know when my order is here?

A. A kepzone representative will call you as soon as they are at your house to let you know about your delivery.

Q. How do I pay?

A. We accept cash on delivery and bKash service (Please Send Money to Personal bKash Number 01710136523). Don’t worry, our kepzone representatives should always carry enough change.

Q. My order is wrong. What do I do?

A. Immediately call 017 39 47 30 10 and let us know the problem.

Q. What happens during a hartal?

A. We work during hartals. That’s how dedicated we are.

Q. Why should we buy from you when I have a store nearby?

A. is not just an ordinary online store. We are proud to stand out from our competitors with our products and service. our products are the best in quality which is supported by an incredible warranty as well as the most competitive price in the market and free home delivery service.

Q. What about the prices?

A. We offer Lowest price at all products.

Q. How do you deliver?

A. We use our own fleet to deliver. Our goal is to the products to your home in time.

Q. What is your policy on refunds?

A. You may get a refund within three (3) days on unopened or spoil packaged products. We will not accept any damage packed items as return if more than 20% of the pack has been used. We reserve the right to refuse refund. Please contact us at 017 39 47 30 10 if you want to return an item.

Q. What about quality?

A. We try our best to source the best quality items for you but if you are dissatisfied, you can always send them back with the delivery person. If you forget to do that, you can call us within 3 days and we will replace the item for free.

Q. How are you sourcing your products?

A. We have deals with root producers, wholesalers, manufacturers and importers. We only sell authentic products.